National Energy Action are providing a range of webinars to provide an understanding of the causes of fuel debt, issues householders may be facing and support available for low-income households.
The course is designed for frontline staff working with low-income and vulnerable households and will cover:
- causes of and how to identify solutions for fuel debt
- customer and supplier responsibilities
- meters, statements and billing errors, how to make complaints
- tariff and payment options, warm home discount scheme, grants and other forms of assistance including trusts and hardship funds
There are 3 x half day webinars and an open book assessment. To gain a Level 2 City and Guilds qualification additional assessment is available. Webinar dates:
- 17, 18 & 19 October [1:15-4:00] – Eng
- 23, 24 & 25 October [1:15-16:00] – Eng
- 23, 24 & 25 October [1:15-16:00] – Eng
- 24, 25 & 26 October [9:15-12:00] – Eng
- 30, 31 October & 1 November [1:15-16:00] – Eng
- 31 October, 1 & 2 November [9:15-12:00] – Eng
- 7, 8 & 9 November [9:15-12:00] – Eng
- 8, 9 & November [9:15-12:00] – Eng
- 13, 14 & 15 November [1:30-16:00] – Eng
- 21, 22 & 23 November [1:15-16:00] – Eng
Funded places are available for non-commercial organisations whose learners are frontline staff and volunteers that regular encounter those in or at risk of fuel poverty (low income, vulnerable). To book: Training Diary – National Energy Action (NEA)